All orders of 5 kits or greater are free of postage to Australian addresses.
We only ship to Australian addresses.
As soon as your order is shipped, you’ll receive an email to notify you that it’s on its way.
Deliveries are made to the address specified on the order. Anyone who is present at the time of delivery can accept your parcel. If no one is available, Australia Post will leave written instructions on how you can collect your parcel from the nearest Post Office.
Return & Exchange Policy
Our goal is to make your shopping experience as easy as possible. In the event that you wish to return a test kit to us it must,
Be returned within 60 days
Be in a resaleable condition.
Payment of postage will be your responsibility and will be refunded in the event that the above conditions are met.
Due to the nature of the product, a credit will only be provided once it has been received back into our warehouse in the above condition.
If you have any queries or concerns we are more than happy to speak to you, please email our Customer Service team anytime.
How to make a return happen:
- Complete the form below and send it at your earliest convenience
- Our customer service team will review your request and advise the next steps
- On receipt of a returns advice, pack up your item/s carefully and follow the instructions
- Send the parcel to us from any Australia Post or nominated outlet
- Once we receive the item, we will review the product to ensure that it meets the return criteria, then we will process your refund or credit within 7 days of our receipt
Please complete this returns form for a tracking and authorisation number.
Please note: Get a Rat are not liable to pay for returns that arrive in unacceptable condition. We take no responsibility for items when sending returns so please ensure these are sent via registered post such as Australia Post with an accurate packaging.
*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.